Store Policy

CUSTOMER CARE

Some of our products are very delicate. Please ensure that items are handles with care. The majority of our products are either handmade or made by third party makers, so please read the instructions of how to take care of your product.

Please patch test any hair and body products before full use as we (The Twelfth House) are not responsible for any allergic reactions you may have. Please read all ingredients and allergens before using your products including teas and  products for the body.

PRIVACY & SAFETY/ DATA PROTECTION

What we do with your details:

The Twelfth House will keep your details secure and not share with any third parties without your consent. We will contact you from time to time with any information about us and with regards to customer care.

We will use the post to ship packages and email to deal with order enquiries. We may call you if we cannot reach you by email and it is to do with an order.

What details do we collect:

-We will collect your name, address, email, and telephone number when you place an order.

-When signing up to a newsletter we will have access to information based on links and emails that are opened.  

-Our website collects general information based on which pages are visited an any links opened.

The website may collect IP addresses and cookies when connected through the internet and placing orders and cookies that are selected with our cookie banner when visiting the store. Please read more about cookies here

Payment data:

Your data is collected by Wix (Our service provider) which is a global company with offices worldwide. All payments are secure and carried through Wix, which  is PCI compliant. We will collect personal details when you place an order which may include your name, address, passwords, payment details and comments.

Why do we collect your details:

-To ensure that our services can operate

-To communicate and for customer service

- To notify our visitors of any promotional offers

- To comply with laws and regulations

-To ensure that your details are safe and secure

-To monitor an analyse performance

-To identify buyers based on order number

Information storage:

Your information will be stored within the internal website sign up system.

Your information will be stored by wix.com which operate with firewalls and are PCI complaint.

Any emails send to us through gmail will be stored on our gmail account.

Browsing cookies will be collected by Wix.

If you would like to withdraw your consent, please email thetwelfthhouseuk@gmail.com